Authenticity of ratings

Reviews on our website can only be submitted by customers with a registered user account and only for products that they have actually purchased from us. The rating function is therefore only activated after a purchase has been made.

Filtering measures when submitting reviews:
  • Before the first review can be submitted, the customer must verify the e-mail address stored for the account.
  • Double ratings for one and the same product are technically not possible with us. A user account can only rate a purchased product once, even if it has been ordered several times.
We use the following mechanisms to check incoming reviews:
  • Exclusively manual review: We review and check every incoming evaluation manually. We check the content of the evaluation for logical contradictions and other anomalies.